职位描述

Medtrum德国客户关系经理(CRM)的角色。 向上海总部汇报，您将在严格监管的环境中发展客户关系，作为建立忠诚度和发展销售的工具。 您的外部联系人:患者、医疗保健专业人员、家庭护理提供者和保险公司 内部联系人:培训和销售团队以及其他办公室人员 你将在一个友好、高效的环境中成为积极进取、专业团队的一员。主动性和热情是加入我们的必要条件，就像彻底性和优秀的拼写一样。 The role of the Medtrum Germany Customer Relationship Manager (CRM). Reporting to Shanghai headquarters, you will develop Customer Relations at Medtrum as a tool for building loyalty and developing sales, in a highly regulated environment. Your external contacts: Patients, Healthcare Professionals, Home Care Providers and Insurance Companies Your internal contacts: Training and sales team and other office staffs You\'ll be part of a motivated, expert team in a friendly, efficient environment. Initiative and enthusiasm are just as much a MUST for joining us as thoroughness and excellent spelling.

任职要求

-动机简单 -善于倾听，有良好的书面表达和口头表达能力 -具备项目沟通和管理能力 -组织能力和自主性得到认可 -具备汉语母语水平，德语流利 我们为你提供了一个展示才华和发展事业的机会。 今天:运营管理和绩效管理 -接听来自患者和医疗保健专业人员的来电，并在我们的CRM工具中监控这些电话的管理 -监控客户投诉并协调材料安全行动 -实时监控流程并调整您的组织 -与质量部门密切合作，改进和更新流程和程序，确保有效和一致的客户关系 -制定和监控定量和定性绩效指标和客户关系绩效报告 -分析指标并采取必要的纠正措施 -开展满意度调查 -促进与保险公司的客户关系，维护和管理相关合同 明天:管理Medtrum的CRM项目 -在规范的环境下，以充足的资源支持公司的发展 -以客户之旅为导向，优化组织活动 -支持客户关系管理工具的开发:CRM，电话，电子邮件，票务，知识库等。 -支持未来的团队成员 -沟通和变更管理 所以不要犹豫，我们在等你! Are you? - Simply motivated - A good listener with good written skills, as well as good oral expression - Able to communicate and manage projects - Recognised for your organisational skills and autonomy - Knowledge of Chinese at mother tongue level, fluent German We\'re offering you the chance to showcase your talent and develop your career. Today: Operations management & performance management - Answering incoming calls from patients, healthcare professionals, and monitoring the management of these calls in our CRM tools - Monitoring customer complaints and coordinating material safety actions - Monitoring flows in real time and adjusting your organisation - Improving and updating processes and procedures - in close collaboration with the Quality department - to ensure effective and consistent customer relations - Drawing up and monitoring quantitative and qualitative performance indicators and customer relations performance reports - Analysing indicators and taking corrective action where necessary - Carry out satisfaction surveys - Promotes and fosters account relationships with insurance companies, maintain and manage related contracts TOMORROW: Managing Medtrum\'s CRM project - Supporting the company\'s growth with sufficient resources in a regulated environment - Optimising the organisation of activities with a customer journey approach - Supporting the development of customer relationship management tools: CRM, telephony, email, ticketing, knowledge b ase, etc. - Support for future team members - Communication and change management So don\'t hesitate, we\'re waiting for you!

联系方式

上班地址：Eschborn，德国